This changed how Chrome makes requests to Box Tools, and unfortunately triggered a bug in Box Tools, breaking the integration with box.com. Thank you for being a valued customer and our sincerest apologies for any inconvenience. If you have any questions, please submit a ticket with our Product Support team, who will be happy to help.īackground: Avoiding incompatibility with upcoming update of Google Chrome and Microsoft Edge browsers.Ĭhrome 98 introduced a new Private Network Access extension aimed at improving security. Search for Box Tools and click on it to see the version number of the application.Press the Windows Key, search for Add or Remove Programs, and open it.
Use the following steps to find the version number of the Tools application installed in your machine If the version of Box Tools installed on your machine is below v4.16.1.911, please download and install the latest Windows Box Tools installer from here.This is due to the inclusion of Private Network Access pre-flight security enhancement that has been implemented in the above-mentioned Chrome and Edge updates. If you are on an older version of Box Tools (v4.16.0 or below), the upcoming updates to Google Chrome (v102, releasing May 24th, 2022) and Microsoft Edge (v102, release May 26th, 2022) will prevent you from opening files using the 'Open' button in Box web or logging in to Box web if Device Trust is enabled.
